Terms of Trade
Please read these terms carefully, as placing an order is deemed acceptance of our terms and Greencity reserve the right to decline orders which do not fulfil them. No other terms or conditions may be imposed or form part of the contract.
Ordering
We recommend that customers order online for accuracy and convenience. You may also place your order via email, fax and telephone.
All orders must be placed before 11am the working day before delivery. When ordering via email, fax and telephone, customers must quote their account reference and order using product codes.
Free delivery is based on a minimum spend amount which is calculated dependent on location. Contact our sales team to find out your minimum order amount. Most routes are between £200-£450 excluding VAT delivered in our own vehicles. Deliveries to Glasgow and Edinburgh city centres are £100 excluding VAT.
Greencity cannot guarantee all items on each order are in stock, we will notify you and offer substitutes if available.
If your order is dependent on a particular item being in stock, the sales team must be notified either before or upon placing your order.
We do not offer follow-on orders. You will be informed if an item is out of stock on your order. If you still require an item, it must re-ordered when you place your next order.
Non-Stock lines, Special or Pre-Order products may be ordered for regular customers but can have a 1-6 week lead time. 'Special Orders' cannot be cancelled, and must be delivered or collected totalling the required minimum value amount.
We cannot guarantee the availability of special order items.
Light additions can be made to orders until 1pm. Customers who use carriers must place their full order by 11 o'clock.
Split cases are available where the cost of an item is more than £25 before VAT or there are more than 20 units in a case. Please note that we are unable to split some products due to the nature of the packaging.
For chilled items, we guarantee seven days shelf life including the day of delivery.
Prices are subject to change without prior notice. Please order online for the most accurate pricing.
Please note that promotional pricing will be applied based on your invoice date only. Invoices are issued the working day prior to delivery day. eg, Monday delivery – invoiced Friday, Tuesday delivery – invoiced Monday If your invoice date falls outwith the promotional period, the promotional price cannot be applied. To take advantage of promotions please plan your invoice date to fall within the promotional period.
Collections
Customers may collect from our Glasgow Depot.
Orders must be placed by 11am the working day prior to collection – larger orders or those being uplifted by carrier may require a longer lead time – this will be notified to you.
Collections can be picked up:
Monday to Thursday 10am – 15.30 pm (closed for lunch break between 1pm–1.45pm)
Friday 10am – 2pm
Minimum order for collection is £30.
Deadlines
11 am for your main order for next day delivery or next working day delivery
1 pm for light additions for next day delivery or next working day delivery. Please note we are not able to take bulk items as additions after the 11am deadline.
As we close earlier on Friday, the order deadline for Monday deliveries is 11am and all additions must be made by 12 noon.
Deliveries
We deliver using our own vehicles. If you are outside our delivery routes, we can deliver to a carrier of your choice to get your goods to you. Delivery of such goods from this point onwards is by contract between the carrier and customer.
Deliveries are made throughout the day from 7am - 5.30pm. We are unable to accommodate any restrictions within this period.
Specific delivery times or guaranteed delivery at the same time every week cannot be provided. It is the customer's responsibility when placing an order to inform Greencity if opening hours do not coincide with our delivery times.
Any delivery which Greencity is unable to complete due to payment issues will be subject to a surcharge.
Deliveries are made to the first point of access to the premises — delivery any further than this is at the driver's discretion.
Where Greencity are unable to complete a delivery due to premises not being open/accessible at the required time, there will be a charge of 10% of the order value for goods being returned to our warehouse.
Payment
Customers may apply for a credit account; our credit terms for approved accounts are 30 Days, with the proviso that trade references and credit checks are satisfactory. New customers are required to pay in advance for the first 3 orders however further advance payments may be required until trade references are received. These payments should be made no later than 12 o'clock midday on the working day before delivery.
New customers who are unable to provide two trade references are required to pay their first 6 orders in advance; we will review their application at this time but may require further advance payments before considering a credit account.
Greencity reserves the right to review credit limits, to withdraw credit or to refuse applications.
We prefer payment by Bank Transfer or Debit Card; you may also pay by Credit Card or by cheque. We do not accept cash payments. You will be notified of any overpayments received, they will be held on your account as a credit balance or refunded on request.
Our bank details are -
Bank name: Co-operative Bank
Account name: Greencity Wholefoods
Sort-code: 08-92-50
Account no: 68736400
IBAN: GB29 CPBK 0892 5068 7364 00
Please use your customer code as the paying-in reference.
Payment must not be withheld while awaiting credit notes, as all invoices should be paid when due. Credit notes issued can be redeemed against subsequent invoices.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery under the late payment legislation, if we are not paid according to our payment terms. Returned cheques will be charged at £10 each time.
Customer claims
Credits are not guaranteed and are subject to our terms and conditions. Any claims for products to be returned/credited must be raised with our Sales Team or Quality Control Adviser within 48 hours of receiving a delivery.
Customers are asked to check off and sign for orders at the point of delivery. Customer signatures will be taken as acknowledgement that the order has been received in a satisfactory condition.
We cannot accept returned products that are not in the original outer packaging or where the outer/inner packaging has been damaged after delivery. Any products that have been written on or stickered with pricing cannot be credited.
Any products ordered in error may be subject to a 10% surcharge.
Frozen and chilled items cannot be credited/returned if ordered in error.
Sales related claims (products ordered in error, mis-picked products, missing products etc):
When raising a claim please provide an invoice number & product code and our Sales Team will issue you with a returns/credit reference number. Please keep a copy of this number for your records. Any items to be returned will be collected on your next delivery and our driver will require a signature when uplifting.
Please note: Claims for missing items will require additional time to investigate.
Quality Control related claims (products with impurities, moulds, packaging issues etc):
Any issues with quality must be reported within 2 weeks of receipt of the delivery. All complaints are logged and investigated. Please provide batch numbers and best before dates along with a full description of the issue when making a quality related credit claim. Credits will not be issued sight unseen — we will require the product to be returned or photographic evidence to be provided.
Please note: We do not guarantee products for the entirety of their shelf life.
Contact:
Email — claims@greencity.coop
Tel — (0141) 554 7633
Website
Images
All product images featured on this website are used for illustrative purposes only; we endeavour to keep these updated, however packaging and ingredients may differ from that shown.
If you notice any errors please get in touch with us at hello@greencity.coop
Pricing
Our online pricing is kept as up to date as possible from our internal stock control system, however there may be times where technical issues arise. For this reason all prices should be viewed as a guide.
